Whenever I start work with a new family, I sit down with the parent or parents and together we discuss what they would like to work on. We identify what's going well and what needs improvement. One thing I hear over and over again from parents is that they'd like their children to "listen" better. I've had many of these conversations with parents over the last twenty years, and I've found that many of the parents I've worked with have been confused about why their children aren't listening and don't know where to start, other than yelling at their children or punishing them. In actuality, a few small changes in the way parents communicate with their children can produce great changes for families, if they're done consistently and with conviction. Here's what I teach parents who want their children to "listen" better.
Make sure you have your child's attention. You can do this by moving close to your child, saying his name, putting a hand on his shoulder, and not speaking until you’ve made eye contact. It's also helpful to get rid of any distractions that might interfere with your delivering your message. Turn off the TV, video game, or computer if your child doesn’t give you his full attention.
Communicate that you’re very serious about what you’re about to say. Our children pay attention not only to what we say, but to how we sound (tone of voice), and what we look like (facial expression, gestures) when we communicate with them. It's very important that your facial expression and your tone of voice match the message you intend to deliver. Some parents get into trouble because they issue a command as if they're making a request or giving a choice. Others communicate that they're unsure of themselves or feel guilty. It sometimes helps to practice with your partner or a friend so you can get feedback on how you're giving commands. You want to make sure that your message, your tone of voice, your facial expression, and your gestures communicate that you are serious about what you're asking your child do to. Your voice should be calm and firm, your eye contact direct, and your gestures should be sending the same firm and direct message.
For younger children, use one-step directions. Some children get overwhelmed by a long string of commands and can't remember everything they've been asked to do. Here's an example of what not to do when your child gets home from school: "Take off your coat, hang it up in the closet, change your clothes, and then come into the kitchen for your snack." Younger children do better if you give then one command at a time.
Try to use "do" commands instead of "stop" commands. Often, parents tell their children what they shouldn't be doing and don't realize that their children may not know what they should be doing. Here are some examples:
- Instead of saying, "Stop yelling so loud," you can say, "Use an inside voice."
- Instead of saying, "Stop teasing your little sister," you can say, "Help your little sister."
- Instead of saying, "Stop leaving your room such a mess," you can say, "Put all of your dirty clothes in the hamper and put all the dirty dishes and glasses you've been collecting in there in the dishwasher."
Never give more than two warnings before administering a negative consequence. This rule became very relevant for my husband and me yesterday during our visit to the New York Botanical Garden with our almost three-year-old daughter. Hillary wanted to stand on the ledge of an artificial pond with a fascinating variety of lily pads and other aquatic plants. I told her that she could stand on the ledge as long as she held my hand. Hillary didn't like this idea and tried to pull away from me. After two warnings, we carried her away from the pond. (Yes, she was kicking and screaming in front of a crowd of people! More on handling temper tantrums in public in a later post.) It's important to us that Hillary know that we mean what we say, even when we're out of the house and in public. Giving more than two warnings only serves to extend a power struggle and increase the frustration and anger that can be generated in these situations.
Be prepared to follow through - never make empty threats. This may be the most important rule of all. It means that you should never set a consequence you're not prepared to enforce. Parents should stay away from saying things like, If you don't stop, I'm going to "call the police," "give you away," "ground you for life," "take away your TV for two months," "sell you to the gypsies," etc. These are consequences that are either clearly unrealistic or too difficult to carry out.
Have a plan for noncompliance. It can be very helpful to think ahead about what you'll do if your children don't comply with a command you've given them. Your responses should increase in severity with each refusal to comply. For example, the first time you ask and don't get compliance, you might make your voice more stern and provide some physical guidance, like walking your child to her room if you want it cleaned up. The second time you ask, you might tell her about a negative consequence you'll administer if she doesn't comply. The third time, you might administer that consequence. So, for example, you might not let her go out with friends until the room is clean. Here are some questions to ask yourself before you give a command:
- What will you say or do when your child doesn’t do the stated behavior?
- What will you say and do next if your child doesn’t comply?
- What will you say and do now?
- Are you able and prepared to follow through with the negative consequence you've chosen.
It's Your Turn
I'd love to hear if any of you have tried these techniques and how they worked for you. I'd also love to hear your suggestions for getting children to listen to their parents.
Next Time - Avoiding Power Struggles